Our API offers access to standard and electronic mandates (E-Mandates).
If you require your payers to sign paper mandates then the standard mandate approach would be appropriate. Please contact a member of our Customer Services team for more details.
For more information on E-Mandates please check out the various implementation options available here.
For details of all the available Mandate API calls see here.
So what is an E-Mandate?
Working with paper-based mandates can be problematic; you need to use standard post; your payers may be slow to return the signed mandate; they may make an error when writing their IBAN; in some cases the signature may be unreadbale or the payer may have incorrectly completed the form. Assuming the mandate is returned and has been completed correctly, you then need to store the paper mandates and ensure that they can be retrieved later if required (to defend an unathorised Refund - see MD01 in the SEPA Error Codes section).
Electronic mandates remove all these pain points: