You are here: Mandates > Mandate Statuses
Mandates can have various statuses, which are summarised below. Note that a number of additional statuses are possible (SCREENING, COMPLETE, etc.) but are not relevant to Nuapay users and can be ignored.
|PENDING||The mandate has been created but the payer has not signed. Direct Debits cannot be created against the mandate.|
|ACTIVE||The mandate has been signed and Direct Debits can be created against it.|
|CANCELLED||The mandate is no longer active. Direct Debit payments cannot be made against a Cancelled mandate.|
|UNREADABLE||If you are using our 3rd party paper mandate handling and a mandate is returned by your payer but cannot be clearly read then it is updated to a status of unreadable.|
|UNSIGNED||This status is applied if you are using our 3rd party paper mandate handling service and a mandate is returned by your payer but has not been signed.|
|SUSPENDED||The mandate is temporarily unusable. Unlike a cancelled mandate, a suspended mandate may be re-activated later if required. No Direct Debit payments may be created against a suspended mandate. Note that you cannot currently suspend a mandate via the API - this can only be managed via the Nuapay user interface.|